Our Catalogue of Services

You’re a successful practice owner/manager, you’ve got this all well in hand but MAYBE …

  • Offloading specifics tasks would allow you to focus on others
  • You’d just like Suppliers to stop calling the Front Desk Team so they can focus on your Patients
  • Your Admin Team Member is taking some time off
  • The Admin position is vacant and you need help so you can take your time to recruit and hire the right person
  • The Practice would benefit from having all of its admin tasks and related paperwork managed and stored offsite

Reports

Production Analysis, past performance reporting and future forecasting

With your guidance we will collect and break down production performance, looking at areas of concern/interest to you to prepare clean, simple reports that you and your team can use to plan future schedules and implement your  own growth strategies.

Accounts Payable

With 15 years of relationship building and maintenance with just under 80 dental industry suppliers, we are in a position to efficiently manage every aspect of your accounts payable needs.  No more calls from suppliers to check on an invoice, divert them all to MDPM.  Seven years of hardcopy accounting storage?  Not at YOUR office.  Collect all your mail in a tray labeled MDPM, we’ll collect, review, respond, deal with all of your correspondence & invoices and store any hardcopies here at our office, out of your way.

Procurement/Supply Ordering

As your relationship with MDPM grows, you may decide that ordering supplies through us is easier than spending that one day per week on it in your own space.  We research the best option for every supply, prepare the order for your review & approval and then place the order for you.  Couldn’t be simpler!

Payroll & Scheduling

Your people work hard for you.  Give them a dedicated phone number/email address to which they can direct every question/concern for immediate response.  Examples of frequent concern are “I missed a time punch”; “not sure my pay was right, can I have a pay stub?”; “we’re buying a house/car/puppy, can I have a Confirmation of Employment?”  Free up your time to really manage your team, see to their needs that go WAY beyond administrative.

Call Centre

You want a live person with knowledge of basic dental appointment booking?  As needed (closures or just really busy times when the front desk needs help), we will take the phone lines over, forwarding them to a DEDICATED line and use SHAW Smart Voice to take/return calls from our clients’ patients – don’t worry, call display will show YOUR clinic name!  We use a number of different options to remote into the clinics so that we can book, cancel or modify appointments right in your practice management software for you.